Privacy Policy

At Fort Industries, we value and respect your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, products, and services. By using our services, you agree to the practices described in this policy.

Information We Collect

When you place an order, register, or contact us, we may collect the following information:

  • Name

  • Phone number

  • Email address

  • Shipping and billing address

  • Payment details (processed securely through our payment gateway partner Razorpay)

  • Device information, IP address, and browsing details (via cookies and tracking tools)

How We Use Your Information

We use the collected information to:

  • Process and fulfill your orders

  • Communicate with you about your purchases, updates, or support requests

  • Send marketing or promotional communications (only if you opt-in)

  • Improve our website, products, and customer service

  • Comply with legal obligations

Payment Information & Third-Party Sharing

We do not store your card, UPI, or other sensitive payment details on our servers. All payment transactions are processed securely by our payment gateway partner:

Razorpay Software Private Limited
You can review Razorpay’s privacy policy here: https://razorpay.com/privacy/

We may also share limited information with:

  • Delivery/logistics partners for order fulfillment

  • Legal or regulatory authorities, if required under law

We do not sell, trade, or rent your personal information to third parties.

Data Retention

We retain your personal data only as long as necessary for business and legal purposes. Once the data is no longer required, we securely delete or anonymize it.

Cookies and Tracking

Our website may use cookies and similar technologies to enhance your browsing experience. You can manage or disable cookies in your browser settings. However, some features of our site may not function properly if cookies are disabled.

Your Rights

You have the right to:

  • Access, update, or correct your personal data

  • Request deletion of your data (subject to legal and regulatory requirements)

  • Opt out of marketing communications at any time

To exercise your rights, please contact us at the details below.

Children’s Privacy

Our services are not directed towards individuals under the age of 18. We do not knowingly collect personal information from children.

Data Security

We implement strict technical and organizational measures to protect your personal information against unauthorized access, misuse, or disclosure.

Grievance Officer

In accordance with the Information Technology Act, 2000, and rules made thereunder, the details of the Grievance Officer are provided below:

Grievance Officer
Name: Sahas 
Email: sahas@mrjaggy.com
Phone: 9833312951

Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts in [Your City, State].

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page, and your continued use of our services will be considered as acceptance of the revised terms.